Development of chatbots for business

We build smart chatbots inspired by the art of human communication to revolutionize customer interactions.

From instant answers to questions to automating complex support tasks, our service improves efficiency, speeds up response times and gives users comfort.From instant answers to questions to automating complex support tasks, our service improves efficiency, speeds up response times and gives users comfort.

We help businesses build personalized conversations, build customer loyalty and streamline processes, setting you apart in the market.Chatbots adapt to your style, reflecting unique brand traits. It’s not just technology – it’s the connection between the digital world and your customers, bringing communication to life with precision and speed!

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до 70%

help desk savings

20+

implemented for enterprise clients

25 лет

experience in developing dialog systems

What our chatbots can do

Full range of automation of customer service and internal processes

Support automation

  • Handling 80% of typical calls without operator involvement
  • Instant answers to FAQs
  • 24/7 Escalation of complex issues to specialists
  • Multilingual customer support

Lead management

  • Qualification of potential customers
  • Collection of contact data and needs
  • Automatic transfer of hot leads to CRM
  • Personalized offers

Integrations with systems

  • CRM (Salesforce, amoCRM, Bitrix24)
  • ERP-systems for data access
  • Payment systems for accepting payments
  • Analytical and reporting systems

Internal processes

  • HR-automation (references, leave, adaptation)
  • IT support for employees
  • Corporate surveys and testing
  • Company knowledge management

Additional features:

AI and machine learning: Bots analyze conversations, improve responses, and predict customer needs based on communication history.

ROI and concrete results of implementation

The measurable benefits your business receives

Financial benefits

  • Up to 70% reduction in support costs
  • 3-5x faster ROI compared to a mobile app
  • Free push notifications instead of SMS
  • No installation fees in App Store/Google Play
  • +25% conversion rate thanks to personalization
  • +40% efficiency of email newsletters with bot integration
  • 24/7 availability = more sales
  • Automatic upsell and cross-sell

Operational benefits

  • Handle an unlimited number of requests simultaneously
  • Instant scalability to new platforms
  • Rapid replication across branches and regions
  • Detailed statistics on each dialog
  • Identification of customer pain points A/B testing of communication scenarios
  • Data-driven needs forecasting

Customer experience

  • Instant replies without waiting for an operator
  • Familiar messenger interface
  • Work even with slow internet
  • Personalization based on communication history

How we implement chatbots: from idea to result

Transparent process with guaranteed results in 4-12 weeks

Stages of work

Analysis and strategy (1-2 weeks)
What we’re doing:
  • Audit of current support processes
  • Analyzing typical customer requests
  • Defining KPIs and target metrics
  • Selection of optimal platforms for launch

Result: Terms of Reference and roadmap for the project

Dialogue Design (2-3 weeks)
What we’re doing:
  • Creating dialog scripts
  • Customizing request processing logic
  • Designing integrations with your systems
  • Developing bot interface design

Result: Ready-made scripts and interface layouts

Development and testing (3-6 weeks)
What we’re doing:
  • Bot and integrations programming
  • AI and machine learning customization
  • Internal testing of all scenarios
  • Connecting analytics and reporting systems

Result: Fully ready to launch a chatbot

Launch and optimization 1 week
What we’re doing:
  • Phased implementation with monitoring
  • Training of your employees to work with the bot
  • Analyzing the first results and adjustments
  • Continuous optimization based on data

Result: A working bot with measurable business results

Guarantees and support
  • 30 days of free technical support after launch
  • Guarantee of achieving the stated KPIs or revision at our expense
  • Team training and documentation on bot management
  • Scaling to new platforms at a 40% discount

What you get:

✓ Ready-to-use chatbot

✓ Integration with your systems

✓ Analytics panel and reports

✓ Technical documentation

✓ Trained team

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chatbots

Get a personalized quote and ROI calculation for your business

Transparent process with guaranteed results in 4-12 weeks

Start automating today

Every business is unique, so we create a customized solution to fit your objectives and budget. Fill out the form or contact us in a convenient way – our experts will analyze your processes and propose the optimal automation strategy.

What we’re analyzing

We conduct a comprehensive analysis of your current customer service processes: we study the statistics of requests for the last 3-6 months, categorize types of requests, analyze processing time and communication channels.

Depth of analysis

  • Volume of requests – number of requests by days/weeks/months
  • Question typology – frequent requests that can be automated
  • Processing time – average duration of requests resolution
  • Communication channels – phone, email, messengers, social networks
  • Peak loads – time of maximum customer activity
  • Service quality – current metrics NPS, CSAT, FCR

Audit result

Get a detailed report with identified bottlenecks, customer journey map and optimization recommendations. We’ll show you which processes can be automated immediately, and which ones require additional work.

Calculation methodology

We use a proven ROI model based on data from 50+ implemented projects. We take into account your specific indicators: cost of operators’ work, volume of calls, conversion to sales through support.

What counts

  • Saving on personnel – reducing the workload on operators by 40-70%
  • Increased sales – increase in conversions through automated funnels
  • Cost reduction – savings on infrastructure and employee training
  • Cost of implementation – development, integration, support
  • Payback period – return on investment period (usually 3-8 months)

What you’ll get

Detailed financial calculation with 12-month savings forecast, break-even analysis and comparison of different implementation scenarios. All calculations are based on your real data and confirmed by examples of similar projects.

Guarantees

If the actual savings are 20%+ less than projected, we’ll refine the bot for free or refund the difference in project cost.

Analyzing your audience

Research where your customers prefer to communicate: study demographics, behavioral patterns, communication channel preferences. We take into account the specifics of your industry and the characteristics of your target audience.

Recommendedплатформы

  • Telegram – for B2B and tech audiences, high engagement
  • WhatsApp – for B2C, especially services and retail
  • VKontakte – for youth audience and local businesses
  • Website – for complex products requiring detailed consultation
  • Mobile apps – for banks, insurance and fintech companies

Functionality

We will choose the optimal set of functions based on your tasks: from simple FAQ-bots to complex systems with AI, integrations with CRM and payment systems. We will show examples of similar solutions in your industry.

Technical compatibility

We will check compatibility with your existing systems (CRM, ERP, databases) and suggest the most effective integration options.

Structure of the ToR

We create a detailed statement of work including dialog scenarios, integration diagrams, interface design requirements and functional specifications. The document contains all technical details for a clear understanding of the scope of work.

Contents of the ToR

  • Dialog scenarios – detailed diagrams of all communication branches
  • Integrations – technical requirements for connecting external systems
  • UI/UX design – interface layouts and interaction principles
  • Functional requirements – detailed description of all bot features
  • Non-functional requirements – performance, security, scalability

Project plan

We develop a detailed roadmap with all stages, deadlines, responsible persons and checkpoints. Planning includes risk management and action plan in case of possible delays.

Stages and timelines

  • Phase 1: Analysis and Design (1-2 weeks)
  • Phase 2: MVP Development (2-4 weeks)
  • Phase 3: Integrations and Testing (1-3 weeks)
  • Phase 4: Launch and Optimization (1-2 weeks)

Acceptance criteria

For each stage, we define clear readiness criteria and acceptance procedures to eliminate misunderstandings and ensure quality.

Transparent pricing

We provide a detailed estimate with a fixed cost for each stage of the work. The price will not change during the development process, unless new requirements are added beyond the agreed TOR.

Proposal structure

  • Development cost – fixed price for bot creation
  • Integrations – the cost of connecting to your systems
  • Design and UX – creation of user interface
  • Testing – testing of all scenarios and features
  • Technical support – 30 days free of charge, further on at the tariff rate

Payment options

  • Phased payment – 30% prepayment, 70% in stages
  • Full prepayment – 10% discount for 100% prepayment
  • Deferred payment – for large customers up to 30 days

What’s included in the price

Full bot creation cycle: from requirements analysis to launch and team training. The cost includes all stages of development, testing, documentation and a month of technical support.

  • Expanding functionality – adding new features
  • Scaling – launch on additional platforms
  • Analytics and reports – in-depth usage analytics
  • Team training – bot training sessions

Guarantees

  • Compliance with deadlines – penalties for delays due to the fault of the contractor
  • Quality of work – free revisions in case of non-compliance with TOR
  • Technical support – 12 months performance guarantee
  • Achievement of KPIs – rework at our expense if the stated indicators are not achieved